Customer Service

 

Contact

We would love to hear from you.

Please use the contact form or call us on the number below with any queries and we will do our best to help.


Telephone

01243 377757

Opening Hours

Monday to Friday
9.30am – 4.30pm

 

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Ordering & Delivery

Ordering Goods

  • You can place orders for hampers and gift items using our website www.bluestarhampercompany.com
  • We accept payment from most debit and credit cards on our website
  • We accept Mastercard, Visa, Debit Cards and Paypal. We do not accept American Express, electron or solo cards
  • Bespoke and/or corporate hampers and gifts can be paid for using BACS and/or PayPal
  • All payments for goods purchased must be cleared before any orders are despatched. If payment is not cleared, we are not liable for non-delivery
  • By law we cannot sell alcohol to anyone under the age of 18
  • If you wish to amend your order or gift message we will make every effort to do so, if however the order has already been sent for packaging, we cannot guarantee to be able to do this and still comply with the agreed delivery schedule
  • We reserve the right to substitute items with alternative items of equal or greater value, such replacement items may not always be listed and described within the website product list.
  • We reserve the right to cancel or amend an order before despatch if the goods are no longer in stock
  • We reserve the right to make changes to the website descriptions, prices, photos, product changes and delivery methods at any time
  • We reserve the right to withhold goods and take appropriate action with anyone we suspect of fraudulent practise and/or fraudulent purchase of goods from our website

Delivery

We deliver to all mainland UK locations:

  • Mainland UK £9.50
  • Central Scotland and Scottish Borders £10.50
  • Scottish Highlands and Isle of Wight £16.50
  • For other UK delivery areas including the Scottish Islands, Isle of Man and Northern Island – please contact us by email for delivery schedules and costs
  • Orders received before and up to 12:00 GMT on Monday to Thursday inclusive, can be despatched for next day delivery almost anywhere within the mainland UK
  • Orders received after 12:00 GMT on Thursday will be despatched the following Monday for delivery Tuesday.
  • We do not deliver on Saturday, Sunday, Monday or Bank Holidays
  • Our carrier delivers before 5.30pm Tuesday to Friday
  • We can deliver our fruit hampers to Mainland UK destinations on Tuesday, Wednesday, Thursday and Friday. We do not deliver on weekends of public holidays.
    We require up to two working days to collate and despatch these hampers in order to ensure the correct quality and that they are not held in transit over the weekend. Deliveries typically will be in the afternoon.
    If you require a preselected date please leave this information in the ‘Shipping Instructions’ Box at the checkout. The preselected date has to fall within our delivery days in the week. Thank you.

    As these goods are perishable it is critical that you leave us alternative delivery instructions incase the recipient is not in e.g., leave in porch, leave with a neighbor: as we can not be responsible for the quality of the fruit hamper if it has to be returned to the couriers depot and wait for instructions from the recipient for redelivery.
    This information can be left in ‘Shipping Instructions’ at the checkout.
    Thank you.
  • If you have a specific future delivery date beyond our typical delivery schedules, please enter this information into the ‘Shipping Instructions’ box when entering delivery address details in the checkout area. We will endeavour to deliver your hamper on or before the date you have requested.
  • We do not deliver to other European and Overseas locations, BFPO addresses and/or PO Box’s

Hamper and Gift Messages

  • Personal gift messages may be sent with each hamper or gift box. If you wish to write a message, please use the website message box to record your required message for each gift. Messages will be written onto a tag and be included within the gift box or hamper prior to dispatch.

Hamper Photo

  • In some cases not all items photographed are included in the hamper, but are used as props. For example, glasses. Please check the contents list on each individual hamper page for clarification.

Delivery Tracking

  • Our delivery items require a signature by the recipient
  • If the recipient is not available to receive the parcel, the carrier will deliver to a neighbour or alternatively leave a card with the contact details, so that re-delivery or collection can be arranged. If there is no response within two working days the parcel will be returned to us.
  • Please be aware that under Challenge 25 Law, ID may be asked for when delivering a parcel which includes alcohol to anyone who appears to be under that age.
  • As a consequence of some of our parcels containing perishable items, on occasions we do instruct our carrier to leave the parcel in a safe and dry location and leave a card stating where the parcel has been left, when a recipient is not available to receive the goods.

Delivery Delays and Errors

  • We are not responsible for delivery delays for causes outside our reasonable control; examples include adverse weather conditions and incorrect delivery address.
  • Additional charges will be made for redirection of goods or for re-delivery due to an address or postcode error provided by the purchaser or recipient not responding to redelivery cards when not in to accept delivery on the first occasion.
  • The carrier will only be responsible for delivery to the address you have provided. We regret that where the parcel has been delivered correctly, we cannot accept responsibility if intended recipient now lives elsewhere and the actual receiver fails to return the goods.

For any further information, please email us at info@bluestarhampercompany.com

Returns

Order Cancellation

  • You must notify us of your order cancellation within seven working days of the delivery, this notification must be either by letter or by email to Nick’s Barn, Sindles Farm, Aldsworth, Hampshire, PO10 8QS or info@bluestarhampercompany.com respectively
  • The goods must remain unused and any component parts be unopened
  • You/your recipient retains and takes reasonable care of the goods until collection by our carrier can be arranged
  • You/your recipient be reasonable in making the goods available for collection within a twenty one day period from notifying us of your cancellation
  • Refunds will be issued within seven working days upon receipt of the parcel/goods back to our office/premises
  • We will use our own carrier to collect the unopened goods from you/your recipient; we are unable to reimburse the cost of you returning the goods to us directly.

Exceptions – Once delivered, we will be unable to refund your cancelled order, including postage and packaging, if the order contains any of the following items:

  1. Handmade and short-life artisan products and fruit
  2. Personalised/branded items
  3. Bespoke hampers

Damaged and Defective Goods

If we make an error with your order and/or the goods are defective or damaged, the following terms apply:

  • You/recipient notify us within 48 hours of delivery by email to info@bluestarhampercompany.com
  • We will arrange for the parcel to be collected by our carrier and a replacement be delivered or you will be refunded
  • We cannot reimburse the costs of you returning the parcel to us directly
  • If the same hamper is not available we will replace it with a hamper or gift with an equal or higher value
  • There will be no delivery charge for collection or redelivery
  • If the returned parcel, once checked by our customer service department, is deemed not to be faulty, we will deduct the cost of collection from your refund

Complaints

The quality of our products is very important to us and we take complaints very seriously. Please submit a complaint in writing either by letter to Blue Star Hamper Company, Nick’s Barn, Sindles Farm, Aldsworth, Hampshire, PO10 8QS or by email to info@bluestarhampercompany.com respectively. We will respond to you within two working days.

Customer Support

For order, product or service enquiries, please contact us by email or telephone:

Email: info@bluestarhampercompany.com

Telephone: 01243 377757